Contact support for questions, account-related issues, technical concerns or general feedback. Choose the contact channel that suits your enquiry and include your account email where relevant. Our team is available to help with account and site questions, while affiliate enquiries can be sent directly to the affiliate contact. Phone support is available during the hours shown below. For urgent account access issues, use customer support. Please do not send passwords or full payment card details by email.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +64 9 372 6841 |
| Working hours | 24/7 |
Email Support
For detailed requests, account-related issues, or anything that needs an explanation or supporting documents, email is the preferred contact method. Include a clear subject line and your current contact details so your message can be directed appropriately. Check that your email address and phone number are up to date to help avoid delays if we need to contact you.
Submit your enquiry
Response Time
Most support enquiries receive a reply within one business day. More complex issues may take longer, depending on their nature and the information needed. Live chat is available 24/7 in English. For email support, include your account details and a clear description of the issue to help us respond promptly.
Feedback
Have feedback, a suggestion, or an idea for improving the website? We welcome comments about what is working well and what could be better. Every message is reviewed carefully, and your feedback is used to help improve our service and the website experience. Thanks for taking the time to share your thoughts with us.